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Washer Solutions FAQ Page
My autoclave isn’t working. How do I submit a service call?
- If you are a current customer, you may remit a service call via our service customer portal. Otherwise, please call us at 800.262.1731 or email us at info@washersolutions.com.
Do you offer different service plans?
- Yes, we offer both time & material service as well as Preventative Maintenance Contract Plans. For more information, please visit HERE.
How do I access my service reports?
- You may access any open or completed service reports in our customer service portal.
What is your onsite response time?
- For all contract customers, we guarantee to be onsite within 24 hours of receiving an emergency service call. For all others, inquire at info@washersolutions.com
What types of equipment do you service?
- Washer Solutions services all makes and models of sterilization & washing equipment. For a full list of equipment that we service, please visit HERE.
Is there a fee for cancelled orders?
- There will be a 25% fee on cancelled orders.
Do you sell OEM parts?
- Yes we provide direct replacement parts from the manufacturer of the part
What is the warranty on your parts?
- Washer Solutions is pleased to offer a 30 warranty
Is there a restock fee on applicable returns?
- There will be a 25% restock fee on applicable items
How do I inquire about stock on hand?
- Please email us at info@washersolutions.com
How do I open a Net 30 account?
- Please email us at info@washersolutions.com and we will send you a credit application
Do you offer replacement parts for a Century SV120/SV116?
- Yes you can find Century SV120/SV116 parts here
What are the common replacement parts for a 30KW Steam Generator?
What are the common replacement parts for a 4600 Cage Washer?
